Diploma of Leadership and Management

Diploma of Leadership and Management - BSB50420

This accredited qualification will empower leaders and managers to lead high performing teams to achieve operational success. Whether it’s management and leadership, specialised operations, or broader capabilities such as creativity and innovation, you will help teams become more productive, innovative and competitive.

With the increasing demand for sound practical skills and capabilities required of modern managers today, this course focuses on both current and real world management issues and future emerging leadership capabilities. Encouraging you to think differently, this program will give you the skills, knowledge and tools you need for optimum management success in the workplace. From day one you will be able to use and integrate the assessments and tools into your existing role or organisation.

The Diploma of Leadership and Management (BSB50420) is a nationally recognised training program (RTO Provider Number: 45061).

Location
Online
Start date
TBC
Duration
12 months
Fees
$5,000

Are you looking to do this course as professional development and your employer is paying? Download our company justification letter for guidance.

Location
Online
Start date
Flexible
Duration
12 months
Fees
Please enquire for fee information

For groups, we can deliver a cost-effective qualification direct to your organisation or team and customise content relevant to your business needs.

Email MonashTalent-Employers@monash.edu to discuss your organisation's needs.

Course information

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Meet our trainer

Shireen Noble

Shireen Noble specialises in leadership and management programs tailored to corporate clients. Shireen makes learning interesting and relevant, and she cares about the development of her students. She never loses sight of the results driven focus of learning and she inspires her students to achieve their goals.

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Manage personal and professional development

Roles and responsibilities of team members
Principles and techniques involved in the management or organization of:
- Performance measurement
- Personal behavior, self-awareness, and personality traits identification
- Personal development plans
- Personal goal setting
- Task prioritization
Common personal and professional development activities relevant to the industry
Technology to plan and prioritize work tasks
Techniques to manage health and well-being in the workplace
Organization's human resources policies and procedures relevant to professional development

Lead and manage effective workplace relationships

Systems, policies, and procedures that can support the development of effective work relationships
Key aspects of work relationships, including:
- Interpersonal styles
- Communications
- Consultation
- Cultural and social sensitivity
- Networking
- Conflict resolution
Legislation relevant to managing effective workplace relationships
Organizational policies and procedures relevant to workplace relationships
Methods to develop processes for:
- Consultation with employees
- Conflict management
- Task issue management

Manage business operational plans

Stakeholders involved in development and management of operations plan including escalation points, colleagues, and specialist resource managers
Key information sources for proposal development and presentation including resource requirement specialists
Consultation processes
Content of operational plans, including:
- Procurement processes
- Employee recruitment and induction strategies
- Physical resource and service acquisition strategies
- Key indicators of organizational performance
Budget and actual financial relating to profit and productivity
Methods for preparing operational plans and contingency plans
Role of an operational plan in achieving an organization's objectives
Procedures and records associated with documenting performance
Approaches for developing key performance indicators to meet business objectives
Legislative and regulatory framework relating to the development and implementation of operational plan of the organization, including:
- Fair trading laws
- Work health and safety
Organizational policies, practices, and procedures that relate to the operational plan

Manage organisational customer service

Legislative and regulatory frameworks governing customer service
Elements of effective customer service including quality, time, and cost
Organizational policies and procedures for customer service and handling customer complaints
Relevant service standards and best practice models
Key principles of public relations and product promotion
Common techniques for solving complaints
Principles and techniques involved in managing:
- Customer behavior
- Specific customer needs
- Customer research
- Customer relations
- Ongoing product and service quality
- Problem identification and resolution
- Quality customer service delivery
- Record keeping and management methods
Strategies for monitoring, managing, and introducing ways to improve customer service relationships
Strategies to obtain customer feedback

Establish innovative work environments

Concepts and theories of innovation
Context for innovation in the workplace, including:
- Core business values
- Overall objectives
- Broader environmental context
- Value and benefit of innovative ideas and projects
Factors and tools that motivate individuals
Creative thinking and innovative work practices
Ways of celebrating and promoting innovation in the workplace
Approaches to management and leadership and how they support and hinder innovation
Challenges and barriers to innovation and ways of overcoming them, including:
- Rewarding and celebrating innovation
- Coaching and learning
- Modeling behavior and managing the physical environment

Monash College

Monash College

Diploma of Leadership and Management

Diploma of Leadership and Management - BSB50420

Delivery information

Location

Start date

Duration

Fees

Location

Start date

Duration

Fees